Last Updated: 27 May 2026
This Refund Policy governs the relationship between the Service Provider and you as the Customer regarding purchase of Virtual Goods and providing other Services as defined herein below. By using the Website, you acknowledge and agree to this Refund Policy and any additional agreements for the Services provided.
Your Service Provider is SPEKTRASKINS LIMITED. Our company registration number is 17232462, and our registered address is 6 Liddell Place, West Hampstead, London, NW6 2ET, United Kingdom. You can reach us via email at general@spektraskins.com.
The terms mentioned herein, if not explicitly stated otherwise, have the same meaning as defined in the Terms and Conditions. Please read this refund policy carefully.
All refund requests must be submitted within fourteen (14) days of the transaction or delivery date. Refunds will be processed within five (5) to ten (10) business days from the date we officially approve your request.
We will gladly issue a refund or replacement under the following circumstances:
Incorrect Item Received: If the Virtual Goods delivered does not match your original order, please notify us within the 14-day window. We will either deliver the correct item or issue a full refund, depending on your preference.
Pre-Delivery Cancellation: If you change your mind and wish to cancel your order, please contact us immediately. Provided the order has not yet been processed or delivered, we will grant a full refund.
Non-Delivery or Fulfillment Errors: A refund will be issued if your order cannot be completed. This includes situations where technical issues on our end prevent the successful delivery of your Virtual Goods, we fail to deliver the Virtual Goods within our stated timeframe and you prefer not to wait and your payment verification fails and the order cannot be processed.
Due to the nature of digital products, all sales are final once Virtual Goods have been successfully delivered. We do not offer refunds, returns or exchanges for completed deliveries unless the situation falls under one of the specific exceptions outlined in Section 1 of this Policy.
To initiate a refund or replacement request, please follow these steps:
Step 1: Submit Your Request. Email our customer support team at general@spektraskins.com. Please include your order number, a clear description of the issue, and any relevant supporting evidence (such as purchase receipts or screenshots from your Steam account demonstrating that the item is incorrect or missing).
Step 2: Review and Approval. Our team will review your request and may ask for further information. We will notify you of the approval or rejection of your refund request within 5-10 business days of receiving your complete request.
Step 3: Resolution for Incorrect Items. If your claim involves an incorrect item, we will confirm the error and work with you to resolve it. Based on your preference, we will either issue a full refund or provide a replacement Virtual Good of equal value.
Step 4: Refund Processing. We will endeavor to process all valid and approved refund requests within five (5) to ten (10) business days from the date we officially approve your request. Please note that once we process the refund on our end, your bank, credit card company, or payment provider may take an additional 5 to 10 business days to post the funds to your account statement.
Payment Method. Approved refunds will be processed and returned only to the original payment method used for the purchase (e.g., the credit card or payment account on file). We cannot issue refunds to a different card, bank account, or payment service.
Unavailable Original Payment Method. In the event your original payment method is no longer available (e.g., an expired credit card or a closed account), we reserve the right to conduct enhanced due diligence and identity verification before deciding whether a refund can be issued via an alternative method, at our sole discretion. This is to prevent fraud and comply with financial regulations.
We do not offer direct exchanges for Virtual Goods. If you wish to acquire a different item, you will need to request a refund for your original purchase (subject to the eligibility criteria in Section 1) and place a new order.
As an exception, if you experience delivery issues, technical errors, or receive an incorrect item, we may offer a replacement Virtual Good of equal value as an alternative to a refund. Please note that all replacement requests are subject to review and verification by our support team.
We encourage all Customers to contact our Support Team at general@spektraskins.com to resolve any billing issues or refund requests before contacting their bank or credit card company. If you initiate a chargeback or payment dispute without a valid reason, or in an attempt to fraudulently obtain a refund for Services you have already consumed, we reserve the right to:
Immediately suspend or permanently terminate your account;
Dispute the chargeback with your payment provider by providing them with the evidence of your consent to these terms, your account activity, and logs showing the successful delivery of the ordered items
Refuse future service to you.
Please be aware that filing a fraudulent chargeback is a violation of our Terms and Conditions and may constitute friendly fraud.
We (the Service Provider) reserve the right to amend, modify, or update this Refund Policy at any time and at our sole discretion, without prior notice. All changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this Policy will indicate the latest revision. For material changes that significantly affect your rights, we will make reasonable efforts to notify you (e.g., via email or a prominent notice on our Website).
Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Refund Policy. We encourage you to review this page periodically to stay informed.
For any questions, concerns, or clarifications regarding this Refund Policy, or to initiate a refund request as per the process in Section 3, please contact our Customer Support team at email: general@spektraskins.com
